One stars not even worth the d*** thing

I forgot about the promo subscription last July but then I got membership card in my actual, physical, mail box this month(Nov). Reset the password and tried to log in but it keeps saying Authentication Failed. Went to support page stating those I mentioned above and selecting "iPad" with scroll down menu, the person responded to me asked the exact questions I just gave them the answer to in the first place (Whats the error message and what type of tablet am I using)

farreach84 about National Geographic, v2.5.2